For contact center solution we provides two panel first one is for Admin or Team leader or supervisor etc. and second one is for agents. It also called agent terminal or user management. In User management, we have provided some features along with agent panel.

Aria CRM: It is an important tool of any contact center solution, we provide you flexibility to design your own CRM of all your has 45 open field to be configured as customer information

Customer CRM: if customer has web based CRM , we have provide a flexibility to integrate his CRM with our panel.

Caller Call History: On call we can check history of particular No. and accordingly can deal with customers.

Today Call History: Agents can check report on daily basis

Today Call Back: Here we can set call back time as per provided by customer, its work like Alarm.

Conference: agent can add on conference call up to 5 parties

Script: agent can attend customer in a proper way to read out script in panel.

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