Here we have given an option to admin panel, where he/she can share scripts with agents according to campaign. as admin will update script in his/her panel,it will automatically show to agents. This is not only used for scripts sharing, it can be used to share any other information.

For sales:

We can share information regarding products if any updation is done. We can share the sailing pitch and training scripts for soft skills how to handle the customers or how can we behave with customers.

For technical support:

We can share specific solution to resolve the particular problem. This kind of activity will be helpful for engineers to provide the solution on time and to get positive response from customers. We have so many areas where we can use script manager for a particular deptt.