As call will be connected with our server, there will be an IVR, welcome message will be play and you need to choose options to speak with concern person of particular Deptt. After selecting one option,if executives are busy,your call will be in queue and hold on music will be play otherwise call will be route to concern Deptt. Or a particular person. This music can be any Promotional message, Advertisement message or others.

Music on hold is the business practice of playing recorded music to fill the silence that would be heard by telephone callers who have been placed on hold. It is especially common in situation involving customer services & support. Music on hold is referred as phone on hold, message on hold, on hold messaging, hold music etc.

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