It is easy to monitor the system through predictive dialer, and you can give full authorization to different person to monitor various campaigns & ACD. You can create and edit role as per your need through ACCS.

Here we have given symbols indication & color coding to identify the agent activity.

Except coding and symbol indication, two options are also available to check the agent activity Barge in & Whisper.

Barge in: We can listen live conversation of agent & Customer.
Whisper: if we feel customer is not getting what agent is saying, misbehaving with agent or any other reason so we can guide to agent on call by clicking on whisper tab.

Show Chart:

This is the good way to show report in chart form. Most of people create excel data in pie chart, graphs etc. to show their seniors or clients for good presentation and excellent exposure. You may need not to take separate graphs or charts.You can click on Show chart tab and percentage wise live monitoring report chart will be showing to you about agent activity and you can take screen shot or send to anyone who requires.

Don't Split View:

We can check the live monitoring of all agents in one page by clicking Don't Split View tab. you don't need to scroll down your mouse every time to monitor the particular agent. This option will help you out where agents are login in bulk so that time you can go with it.

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