After disconnection of calls, Agents should to fill call status that is called call disposition. So, ARIA ACCS has facility to build up call disposition according to your choice. We have given a disposition up to 3 level, it is interlink with each other.
Apart from call status, we can use dispositions as a feedback system, lead system etc.

Feedback system:

Most of the companies set a call center for TCE calling (Total Customer Experience) and their agents call to those customers who had purchased their products or taken a support & services and then take a feedback from them in terms of ratings or ask them to give feedback online.

Now a days some companies are using automatic feedback system via sms, email etc. once services will be done, SMS or email will be drop to customersfor feedback. If customers does not reply within a define time, complain will be close and feedback will be recorded accordingly.

To take feedback from customers will be more helpfulto stay in market for a long time because doing this activity we come to know about the exact customer's requirement and their thinking about the products. We can implement the same thing for customers and can maintain the market standard along with the competitors.

Example:

Ist level disposition: We can add feedback status such as good, very good, excellent etc.

2nd level disposition: We can add executive name who takes a feedback and convert the bad feedback into good.

3rd level disposition: can add complain status it is closed or open.

Lead system:

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Generally companies are based on sales & support. The actual income was depends on these two parameters. To maintain these parameters we need to use lead system or management. Please have a look how we can use dispositions as a lead system

Example:

Ist level disposition: we can add product category,which types of products we sale.

2nd level disposition: we can add products list.

3rd level disposition: we can add sales person name.

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